Help & FAQs

We completely get it, we change our minds too! If you want to cancel your order before it ships, just let us know, and we will do that for you.

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

Our US print farm is equipped for PLA printing. This is a cost-effective material that allows us to offer a wide range of colours - 15 in total.

The finish on PLA parts is a matte finish. For vapour-smoothed ABS parts, you will need to order them directly from us at https://www.estim-emporium.net

We currently ship to the United States, Canada, Australia and the UK. To enquire about shipping to a different destination, please contact us.

Orders typically ship within five working days, but this timeframe may vary during busier periods of the year.

Standard US shipping takes typically 3-5 days. International shipping times vary depending on the product and destination (estimated at checkout).

Not if you are in the USA. We created this service to provide more options for US stimmers, giving them access to our unique designs while having them manufactured in the USA.

Orders shipped outside the USA may incur customs fees upon arrival in your country.

Orders are shipped from the print farm in Idaho, USA.

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

Refunds are processed within 7 days from when we receive the item(s).